Refund & Exchange Policy
Mystic Remedies only allows refunds for items that arrived defected or damaged. After arrival, you will have 5 days to submit a refund or exchange request on our contact page. All other sales are final.
Damaged and Defected Goods
We allow store credit or full refunds for items that arrive damaged or defective. We accept returns or refunds on these items up to 15 days after purchase. After 15 days, Mystic Remedies is not longer responsible for an exchange or refund. The item must be post marked within the 15 day period or we will not fulfill the cancellation or exchange. Shipping the item back to mystic remedies is at the expense of the customer, however if you opt for an exchange we will ship the new item to you free.
We allow returns for items involving incorrect orders. Upon the return of the incorrect item(s), we will send the proper order. Shipping the item(s) back to mystic remedies is at the expense of the customer, however we will ship the new item to our customers for free. Customers have 20 day period to contact mystic remedies about the mix up. We will not fulfill exchanges after this period.
Returns and Refunds on All Other Products
We do not offer cancellation on items that are not damaged. Outside of damaged goods and incorrect orders, all sales are final.
Shipping and Packing Costs
We do not charge handling fees however the customer is responsible for shipping costs. We offer fixed shipping rates based on the weight of the items purchased. Shipping will be calculated together for multiple items, thus reducing the total fee. We offer free shipping on items that arrive later than 15 business days.
Delivery Charge on Returning Goods
Shipping fees are the responsibility of the customer. All items returned will be at the expense of the customer, unless otherwise noted by mystic remedies.
If you have any questions regarding the terms and conditions, please contact us. Mystic Culture Handles complaints and business conversations through our contact page.
Customer Service Phone Line: 2109966472
Note: This number is our Customer Service Managers PERSONAL phone number. Please contact this number only for emergencies. Otherwise please contact us through email. We will reply to your message within 24 hours. Thank you.